Software comparison · 2026
Aesthetic Record vs PatientNow
Aesthetic Record and PatientNow solve overlapping problems for aesthetic practices from different starting points. This comparison sets out the questions that actually separate them, and notes anything the vendors do not publish rather than guessing at it.
Quick comparison
| Attribute | Aesthetic Record | PatientNow |
|---|---|---|
| Starting price | Contact vendor | Contact vendor |
| Best for | Injector-led practices that lead with clinical documentation | Practices focused on lead conversion and patient acquisition |
| EMR | Not listed | Not listed |
| Charting | Not listed | Not listed |
| Scheduling | Not listed | Not listed |
| CRM | Not listed | Not listed |
| Marketing | Not listed | Not listed |
| Payments | Not listed | Not listed |
| Memberships | Not listed | Not listed |
| Inventory | Not listed | Not listed |
| Photography | Not listed | Not listed |
| Reporting | Not listed | Not listed |
| Integrations | Not published by the vendor. | Not published by the vendor. |
| Mobile apps | Not listed | Not listed |
| Multi-location | Not listed | Not listed |
| Support | Not published by the vendor. | Not published by the vendor. |
Scroll the table horizontally →
Positioning
Aesthetic Record and PatientNow are frequently shortlisted together, but they are built around different centres of gravity. Read the positioning difference first: it usually predicts which product will feel natural to your team and which will feel like a compromise, regardless of feature checklists.
Clinical documentation and charting
Charting is the sharpest dividing line in med spa software. Ask both vendors to chart a filler appointment live in a demo, including units, lot number, consent and a photograph, and time it. Charting depth between Aesthetic Record and PatientNow differs by plan, so compare the tiers you would actually buy.
Scheduling and patient experience
Compare deposit rules, provider-specific service durations, device and room conflicts, and what the patient sees when booking online. Both platforms handle these differently by plan tier, so confirm which behaviours are included in the quote you receive rather than in the marketing site.
CRM and retention
Evaluate how each platform handles treatment-interval recall, lapsed-patient segments and consultation follow-up. Retention tooling is where the long-term value difference between two otherwise similar platforms usually shows up.
Payments, memberships and inventory
Processing arrangements, membership billing and injectable inventory are the three areas where switching cost is highest. Ask both vendors for written answers on processing rates, failed-payment retries for memberships and whether product use deducts from inventory automatically at checkout.
Reporting, integrations and support
Request a sample report pack from each vendor, a current list of documented integrations, and the support model in writing, including hours, channels and whether implementation support is separately priced.
Which fits your practice?
We do not declare a universal winner in this comparison. These platforms serve different practice profiles, and the correct answer depends on your service mix, documentation requirements and location count.
Consider Aesthetic Record if you are
Practices where charting quality is the deciding factor.
Read the full Aesthetic Record review
Consider PatientNow if you are
Practices where consultation conversion and lead follow-up drive growth.
Read the full PatientNow reviewNewsletter
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